Returns Policy
Last updated: August 2026
In short: we exchange or refund items that arrive with a genuine factory defect and
are not covered by a manufacturer's warranty. Where a product carries a warranty, that warranty —
not this returns process — is how it's resolved.
What Is Covered
We will exchange or refund a product where:
- It has a genuine factory defect — a fault present in the item as manufactured, not caused by
use, misuse, or an accident after delivery; and
- The product is not covered by a manufacturer's or supplier's warranty. Where a warranty
applies, that is the correct route for repair or replacement — see "Warranty Items" below.
Warranty Items
Many of the products we sell — including most 3D printers, laser cutters and electronics — are covered by
a manufacturer or supplier warranty. If your item develops a fault and is still within its warranty period,
it must be handled as a warranty claim, not a return. Contact us and we'll guide you through
the manufacturer's claims process, which may include a repair, replacement, or their own assessment of the
fault.
This returns policy applies only where no such warranty exists or applies to the item in question.
What Is Not Covered
- Change of mind, incorrect selection, or no-longer-needed items.
- Damage caused by misuse, incorrect installation, unauthorised modification, or normal wear and tear.
- Consumable or use-affected items (e.g. filament, resin, blades, nozzles) once opened or used, unless
the item itself was factory defective.
- Faults arising after the product's warranty period has lawfully expired, where no defect was present
at the time of delivery.
How to Request an Exchange or Refund
- Contact us at irene@mrscrafty.co.za with your order number,
a description of the defect, and photos or video where possible.
- We'll assess whether the item is a factory defect and whether a warranty applies. We may ask for the
item to be returned to us or sent directly to the manufacturer for inspection.
- Once confirmed, we'll arrange an exchange for the same item, or a refund
to your original payment method, at our discretion.
Your Rights Under the CPA
Nothing in this policy limits your rights under the South African Consumer Protection Act 68 of 2008.
Where the CPA entitles you to a repair, replacement or refund — for example, for goods that fail to meet
required standards within six months of delivery — those statutory rights apply regardless of the terms above.
Contact
Questions about a specific order or product should go to
irene@mrscrafty.co.za — please include your order number.